FAQs

Q?

What is a Managed Service Provider (MSP)?

A.

A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. The type and level of service often contractual or predetermined before engaging the MSP.

Q?

What is a Private Cloud?

A.

A Private Cloud is an in-house or outsourced cloud-based solution hosted in a private datacenter environment not accessible to the general public. Usually inside a company’s firewalls, private clouds are not generally accessible via the public Internet and present fewer security risks than Public Cloud solutions.

Q?

What is a Public Cloud?

A.

Cloud-based solutions provided via a shared environment, often with individual user accounts, such as gmail, Netflix, Dropbox and iCloud. Services may be free or offered as a pay-per-use model. Public Cloud solutions present greater security concerns than Private Cloud because of the greater scope of access.

Q?

What is Workforce Mobility?

A.

Workers who, perform their work in multiple locations such as customer sites, satellite offices, their homes, vendor offices, planes, and hotels. Companies with a mobile workforce face challenges in building a reliable, secure and scalable network to enable these workers and maintain effective communication with the corporate headquarters.

Q?

What is Network Security?

A.

Network Security is the process of taking physical and software preventative measures to protect the underlying networking infrastructure from unauthorized access, misuse, malfunction, modification, destruction, or improper disclosure, thereby creating a secure platform for computers, users and programs to perform their permitted critical functions within a secure environment.

Q?

What is Watchguard?

A.

Seattle-based WatchGuard has deployed nearly a million of its integrated, multi-function threat management appliances worldwide, to businesses that range from SMEs to large distributed enterprises. Recognizing an unmet need for a security solution that addresses the rapidly evolving threat landscape, WatchGuard architected its high-throughput, highly scalable, and flexible Fireware® operating system to form the backbone of its products. This platform yields dramatically higher performance at a much lower cost than competitors in environments where multiple security engines are enabled.

Q?

What is Datto?

A.

Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide. Businesses are generating two-and-a-half quintillion bytes of data daily; the data resides everywhere from on-premise, off-site storage, and cloud-based application. By joining forces, Datto and Backupify empower business to protect their mission-critical data no matter where it lives.

Q?

What is Symantec™ Endpoint Protection.cloud?

A.

Symantec Endpoint Protection.cloud helps protect Windows-based desktops, laptops, and file servers with advanced technologies for antivirus, antispyware, firewall, and host intrusion prevention – all managed from a single Web-based management console.

Q?

Who is Lenovo?

A.

Founded in 1984, Lenovo grew to become China's leading PC company, and then acquired IBM's Personal Computing Division, the creators of the first personal computer thus making Lenovo a new international IT competitor and the third-largest personal computer company in the world.

Q?

What is Cloud IT?

A.

The cloud is a metaphor for the Internet. Cloud IT is moving your IT operations to a cloud environment.

Q?

What are the benefits of a Network Assessment?

A.

A Network Assessment provides comprehensive documentation to give you an in-depth understanding of the existing environment.  You can then establish a baseline and learn which areas of your infrastructure offer the best investments in order to achieve your desired network performance.

Q?

What is Mobile IT?

A.

Mobile IT (mobile information technology) is the ability an information technology (IT) department has to deliver IT services to employees working on mobile devices.

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